xxxx xxx xxxxx
Bedford, IN 47421
xxx-xxx-xxxx
amy.mchargue@comcast.net
About Me:
- Bachelor Degree in Organizational Security and Management, 2011
- Associate of Arts Degree in Business, 2009
- 10+ years customer service experience
- Eight years of retail experience
- Three years of hotel/hospitality experience
- Three years of business to business sales experience
- Three years leadership/management experience
- Writing examples can be found at http://ellipticalcurrents.blogspot.com/
- Other writing examples can be found on http://skirtsandscuffs.com/ and http://nascarphotos.com/
Objective:
I desire a permanent, full-time position with an established organization with good standing in the community. I plan to use the knowledge I have gained from obtaining my Associates of Arts in Business Degree and from my Bachelor's Degree Program in Organizational Security and Management to meet and exceed the goals of my employer. I ultimately desire a position in social media journalism, preferably in the auto racing genre. I am willing to relocate within the United States for the right opportunity.Work History:
Freelance Social Marketing, Online: Per event-based social marketing, August 2010 - Present:
Customized services including blog posting, Tweets, Facebook posts, etc. to generate click traffic and/or participation for a target event. Have participated in low and high-frequency campaigns from two posts per day to multiple per hour postings to gain event traffic.
Highlight: Generating over 1,000 in a two week period for a single social media campaign through cross-site promotion, blog posting, and automated posting.
Author Solutions, Inc., Bloomington, IN: Author Services, Materials Check-In Coordinator, September 2010 - Present:
Evaluation of manuscripts and associated materials in comparison to technical guidelines for publishing software compatibility, author Customer Service by telephone and e-mail, advise authors on formatting of Word documents, Image Files, etc., Distribution of new author workloads assigned to Design Team and Editorial staff
Highlights: Check-In Coordinator of the month for multiple and consecutive months; Multiple personal thank yous from authors who have said completing the materials submissions process would have been near impossible without my help.
Smoke Shack, Bedford, IN: Customer Service, September 2009 – September 2010:
Customer service, cash handling, stocking of inventory, product display, opening and closing procedures, report analysis, daily operations, daily loss prevention, etc.
Highlight: Daily sales totals have improved by more than 25% since I have improved product displays and suggestive selling techniques.
Self-Employed, Online: College level tutoring services, March 2008 – Present:
Independent Contractor for college level tutoring in classes such as Ethics, Maths, Communications, Composition, Marketing, Business, etc. Provide assistance with items of difficulties for students around the country through online tutoring, assist with correctly formatting documents, advice on how and where to search for research information, advice on construction of documents, mathematical formulas, research, etc.
Highlight: I have assisted many student in obtaining A's in classes that they would not have other wise achieved such a grade.
Lowe's Home Improvement, Inc., Bedford, IN: Various Positions, June 2004 – March 2008:
Various Positions within company including Customer Sales Associate, Team Leader, and Department Manager of several departments including Electrical, Plumbing, Mill Work, Flooring, Appliances, Installations, Paint: Handled daily operations of assigned departments within the location; responsibilities included sales, stocking, scheduling, organization of stock receipt, management duties, associate training, report analysis, financial reporting and tracking. Also, customer service, special projects, daily loss prevention responsibilities, employee performance reviews, etc.
Highlight: Improved sales in the Installed Sales department over 300% in a six months period as the Department Manager through motivation and retraining of associates to include up-selling and suggestive selling in daily routines.
Education:
University Of Phoenix: May 2009 to July 2011
Bachelors Degree, Organizational Security and Management: Graduated July, 2011, 3.92 GPA
Classes Completed: General Education (Team Environments and Conflict Resolution), Computer Information Sciences, Security in Business, Interpersonal Relations, Organizational Behavior, Administration Processes, Criminology and the Criminal Justice System, Personal Security, Physcial Security, Homeland Security, Terrorism
University of Phoenix, Axia College: January 2008 to May 2009
Associates of Arts Degree, Business: Graduated May, 2009 3.84 GPA
Classes: Ethics, Business, Management, Accounting, Marketing, Communications, International Business, various General Education classes
Classes: Sociology, Government, Business, Trigonometry, Chemistry, Biology, etc.
Other Qualifications and Experience:
Excellent working knowledge of social media web sites, custom design for said social media sites, blog maintenance, custom blog design, factual and opinion-based composition.
Proficient in document processing software and type 56 wpm. 15+ years of experience in customer service and sales. 4+ years experience in management. Excellent organizational and people skills. Responsible and dependable employee. Experience through current and past employment with public relations, cash handling, end of month processes, end of year processes, collections, A/R, A/P. Flexible availability. Dedicated employee with no history of attendance problems.
Thorough knowledge of the Windows Operating System's abilities and am able to navigate through the system at ease, can save, edit, and/or move documents, files and/or programs in an organized way. Proficient in MS Word, PowerPoint, 10 key. Thorough knowledge of Outlook email program, including creating groups, attachments, contact information, etc. Complete understanding of PowerPoint programs, presentation creation, custom design, etc.
